Frequently Asked Questions
Everything you need to know about your luxury home cinema experience.
What is the typical lead time for custom home theater seating?
Custom orders typically take 12-16 weeks to manufacture and deliver, while our Quick Ship collection usually arrives within 7-14 business days depending on your location.
Do you offer White Glove Delivery and assembly?
Yes, we offer a White Glove Delivery service which includes bringing the seating into your room of choice, professional assembly, and the removal of all packaging materials.
What kind of leather is used on Valencia seating?
We exclusively use premium Top Grain Italian Nappa Leather 11000 on all seating surfaces, ensuring a supple feel, durability, and a luxurious finish that ages beautifully.
Are the theater seats compatible with bass shakers or tactile transducers?
Most of our models come pre-installed with a bass shaker plate, making it easy to add tactile transducers like the Crowson or Buttkicker systems for an immersive experience.
What is your warranty policy on motorized components?
We provide a comprehensive 5-year warranty on all motorized parts, frames, and electronic components, ensuring your investment is protected against manufacturing defects.
Can I request a leather sample before placing a full order?
Absolutely. You can order a sample swatch kit through our website to experience the quality and color of our Nappa leather in your own lighting before making a final decision.