Returns & Exchanges
At Valencia Theatre Seating, we stand behind the quality of our luxury home cinema furniture and offer a 30-day return policy to ensure your complete satisfaction with your purchase.
Initiate Your Request
Contact our concierge support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Prepare for Shipment
Ensure the seating is carefully disassembled and placed back into its original factory packaging to prevent any damage during the transit process.
Schedule Pickup
Once your return is authorized, we will coordinate with a specialized freight carrier to schedule a convenient time for the collection of your items.
Quality Inspection & Refund
After our warehouse team inspects the returned furniture for original condition, your refund will be processed back to your original payment method, minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing